HIV and Trauma Assist
Golden Rewards - HIV and Trauma Assist


HIV and Trauma (counselling) Assistance

HIV and Trauma (counselling) Assistance is a multi-faceted programme specifically created to manage accidental exposure to HIV and Trauma incidents. This professional programme primarily focuses on prevention through a 24-hour assistance, access to treatment and counselling service.

Trauma Assistance:
Counselling is provided in accordance with the Brief Solution-Focused Therapy Model, and could be conducted telephonically, electronically or face-to-face, with the counselling type determined by protocols informed by the initial assessment by the Care Centre counsellor.

Telephonic counselling

The member can call the 24-hour call centre and receive telephonic counselling and medical advice from a trained counsellor. If the member needs medical advice this will be given telephonically.

Face to face counselling

If face-to-face debriefing is required, the counsellor will redirect the member to the nearest trauma centre/offsite counsellor who will arrange for face-to-face counselling.

Accidental HIV Exposure Benefits:

The programme works strictly on a private and confidential basis and runs 24 hours-a-day, 365 days-a-year. The helpline will arrange for the client to go to the most appropriate medical facility as a result of accidental exposure. The below is offered:
  • 2 HIV blood Tests (Elisa): one immediately after the exposure and the second 3 months after incident.
  • 3 day starter pack of Antiretroviral medication following exposure.
  • A 28-day of antiretroviral medication
  • STI medication in the event of non-consensual sexual exposure
  • The “morning-after pill”
  • Security Benefit - R2 000.00 per insured in the event of Non-Consensual Sexual Exposure.
  • Alternative Therapy Benefit - R2 000.00 per insured person in the event of Non-Consensual Sexual Exposure.
Referral to a Disease Management Programme - at member’s own cost. Should the person have HIV at the time of incident, he/she will be provided, access to telephonic counselling, procedure guidance and details of the closest medical facility where ART's can be obtained.
* Note: - A member equals principal member, legally recognized spouse/s and all children of the principal member less than 25 years.

The below traumas are covered by the Programme:

  • Rape
  • Hijacking
  • Assault
  • Bereavement
  • Murder
  • Mugging
  • Armed Robbery
  • Vehicle Accidents
  • Natural Disasters
  • Witnessing a Suicide

* Note that incidents must be reported within 72hours

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