Medical Assist Access


The following benefits are on an access only basis. These services include:

  • Emergency telephonic advice and information - 24/7
  • Referrals to medical practitioners and facilities
  • Liaison with next of kin to keep them informed
In addition to the general medical advice service, medical operators will guide a person through a medical crisis situation involving the member. The member will receive emergency advice or have necessary support organised, by utilising the 24-hour Contact Centre Doctor.

This service includes referrals to Crisis lines in case of:
  • Poison Hotline - In House
  • Suicide Hotline - Life Line
  • Rape and HIV Counselling
  • Family and Domestic Abuse
  • Child Abuse
  • Bereavement Counselling
For the member's medical aid or own account:

  • Emergency medical response to the scene of an incident
  • Emergency medical transportation to the nearest appropriate medical facility
*Please note: Medical cover is only valid for emergencies within the borders of South Africa.

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