Medical Assist Access



The following benefits are on an access only basis.

These services include:

  • Emergency telephonic advice and information - 24 hours, seven days a week
  • Referrals to medical practitioners and facilities
  • Liaison with next of kin to keep them informed
  • Travelling companions for stranded minors (motor vehicle collisions)
  • Telephonic medical and travel advice
  • Repatriation of mortal remains or local burial


For the member's medical aid or own account:

  • Emergency medical response to the scene of an incident
  • Emergency medical transportation to the nearest appropriate medical facility
  • Transfer of emergency medicine and blood


In addition to the general medical advice service, medical operators will guide a person through a medical crisis situation involving the member. Member will receive emergency advice or have necessary support organized, by utilizing the 24-hour Contact Centre Doctor.


This service includes referrals to Crisis lines in case of:

  • Poison Hotline – In House
  • Suicide Hotline – Life Line
  • Rape and HIV Counselling
  • Family and Domestic Abuse

  • Child Abuse
  • Trauma and Bereavement Counselling

Please note: Medical cover is only valid for emergencies within the borders of South Africa.

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